Support
We're a small team and happy to help.
The fastest way to reach us is by email. Tell us your device, the app version, and what happened, and we'll get back to you.
If you're opening support from inside Babblemouth, you can also long-press Help & support in the app. That opens an email draft with the app details we usually need.
Frequently asked questions
Where are my babbles stored?
On your phone. Babblemouth keeps everything on your phone, so your babbles, photos and memory books stay with you by default and don't require an account.
How do I back up or move to a new phone?
Use the backup & restore option in the app to save a copy of your data, then restore it on your new device.
What does Keepsake unlock?
Keepsake is a one-time purchase that removes the watermark from memory book exports. Everything else — logging babbles, the timeline, book design, and export in every format (PDF and images) and print size (A5/A4/A3) — is free.
How do I restore a purchase?
Open the app and use "Restore purchases" in the paywall or settings. Purchases are tied to your App Store or Google Play account.
How do I delete my data or account?
Babblemouth keeps everything on your phone: delete individual babbles, children or books in the app, and uninstalling removes everything.
The only data held off your device is the purchase record kept by our payments provider (RevenueCat), and only if you've made a purchase. To have it erased, email support@barnemunn.no with the subject "Data deletion request". So we can find your purchase, open Settings → About → Keepsake in the app, tap Support ID to copy it, and include it in your email. We'll confirm and delete it within 30 days.
Still need help?
Email support@barnemunn.no and we'll get back to you as soon as we can. From the app, long-press Help & support to include helpful diagnostic details automatically.
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